Co-Managed IT Services

Co-managed IT services are a collaborative approach where we work alongside your existing internal IT team. We supplement your team's expertise and resources, filling in gaps and providing specialized support. Fully managed services involve us handling all of your IT needs. Co-managed is a partnership.

Co-managed IT can:

• Augment your team with specialized skills and knowledge.
• Provide valuable insight into all areas of IT with the proprietary FIT Workspace.
• Free up your team to focus on strategic initiatives.
• Provide 24/7 monitoring and support, reducing after-hours workload.
• Offer access to advanced tools and technologies.
• Improve your team's efficiency and productivity.
• Provide a second set of eyes for security and compliance.

We can provide support in various areas, including:

• M365 management
• Network monitoring and management.
• Cybersecurity and threat detection.
• Cloud infrastructure management.
• Data backup and disaster recovery.
• Help desk and user support (overflow or specialized).
• Patch management and software updates.
• Strategic IT planning and consulting.
• Assistance with specific projects.

We prioritize clear communication and collaboration. We establish defined roles and responsibilities, use shared ticketing systems and hold regular meetings to ensure alignment and coordination.

No, we work to integrate seamlessly with your existing processes and workflows. We strive to enhance your current operations, not replace them.

We adhere to strict security protocols and compliance standards. We work closely with your team to ensure that all data is protected and that security measures are aligned.

We track key performance indicators (KPIs) such as uptime, response times and security metrics. We provide regular reports and hold performance reviews to ensure that our services are meeting your expectations.

Yes, we can provide project-based support, offering specialized expertise and resources for specific IT projects.

We invest in ongoing training and certifications for our team. We also work closely with technology vendors to stay on top of the latest advancements.

We are flexible and can work with your current ticketing system or, if needed, provide our own. We can also provide API integration to the FIT WorkSpace as needed.

We begin with a comprehensive assessment of your IT infrastructure and needs. We then develop a customized plan, establish communication protocols and provide training for your team.